Privacy Policy

Information You Provide

When you contact LIANXIN, request a quote, ask for technical support or choose to receive updates, we may receive the information you submit directly.

• Your name, work email, company name, destination country or region, phone or WhatsApp number, and whether that number is available on WhatsApp.
• Bottle material, application, machine model, production target and other project requirements.
• Messages, drawings, samples, attachments and other information you choose to send by email.

Technical Information

The website does not require account registration or online payment. Our hosting and security providers may process standard technical records such as IP address, approximate country derived from the network connection, browser type, device information, requested pages and access time to operate and protect the website.

Live Chat

If you open the sales chat, we load tawk.to to connect you with the LIANXIN team. The service processes the messages and contact details you choose to share, together with technical information needed to provide chat, and may use cookies or browser storage to maintain the conversation. Once opened, chat remains connected as you browse this website in the same tab. You can also contact us using the inquiry form or WhatsApp.

How We Use Information

• To respond to inquiries and prepare machine, mold or application recommendations.
• To provide quotations, project communication and after-sales support.
• To maintain website security, diagnose technical problems and prevent misuse.
• To send requested company or product updates, with an option to stop future marketing messages.
• To comply with applicable legal obligations and protect legitimate business interests.

Legal Bases

Where applicable law requires a legal basis, we process information to take steps requested before a contract or to perform a contract, to comply with legal obligations, for legitimate interests such as responding to business inquiries and protecting the website, or with consent for optional marketing communications. You may withdraw consent at any time without affecting earlier lawful processing.

Sharing and International Processing

We do not sell personal information. Information may be shared with service providers that support hosting, communications, logistics or project delivery; with professional advisers or authorities when legally required; or as part of a business reorganization. Because LIANXIN serves customers internationally, information may be processed in China and in locations where relevant providers operate, subject to safeguards required by applicable law.

Retention and Security

We retain information only as long as reasonably needed for the inquiry, customer relationship, support history, legal obligations and legitimate recordkeeping. We use reasonable administrative and technical measures to protect information, but no internet or email transmission can be guaranteed completely secure.

Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection or a portable copy of personal information. You may also withdraw consent where processing relies on consent and complain to the data-protection authority that applies in your location. Contact us using the details below; we may need to verify the request before responding.

External Links and Children

External websites have their own privacy practices, which LIANXIN does not control. This business website is not directed to children, and we do not knowingly seek personal information from children.

Policy Updates

We may update this policy when website features, business practices or legal requirements change. The revised version will appear on this page with a new last-updated date.