Service Policy

Scope of Service

LIANXIN provides product information, application review, machine and mold selection support, quotations, project communication and after-sales technical assistance for injection blow molding equipment. This website is an information and inquiry channel; it does not itself create a sales or service contract.

Project Information

Recommendations depend on complete and accurate project information. Customers should provide bottle volume, material, neck size, drawings or samples, mold requirements, target output, destination country and any applicable product or regulatory requirements. Changes to these inputs may affect equipment selection, price, schedule and achievable performance.

Quotations and Orders

Website descriptions, images and general specifications are for reference. A formal quotation or signed contract will define the applicable machine configuration, molds, price, payment terms, delivery basis, schedule, acceptance criteria, installation or training scope and other commercial terms. If website information differs from an agreed contract, the contract controls.

Samples, Delivery and Acceptance

Sampling and delivery dates are project-specific and are confirmed in the formal quotation or contract. Timing may depend on drawing approval, sample feedback, material availability, payment milestones, shipping arrangements and customer-requested changes. Customers should inspect delivered equipment and report issues according to the agreed acceptance procedure.

Warranty and Technical Support

LIANXIN provides online technical assistance and professional engineer support for installed equipment. References on this website to a standard one-year warranty, calculated from the Bill of Lading date under standard operation, are general information. The final warranty scope, exclusions, remedies, spare-parts coverage and service responsibilities are defined by the applicable quotation or contract.

A 24-hour online support channel means customers may submit an issue at any time; actual response, diagnosis, parts supply and onsite service timing depend on the issue, location, working hours, travel access and the agreed service scope.

Customer Responsibilities

• Operate and maintain equipment according to the supplied manuals, training and safety requirements.
• Use suitable raw materials, utilities, molds, parts and operating conditions.
• Provide safe site access and accurate fault information when support is requested.
• Avoid unauthorized modification or repair that could affect safety, performance or warranty evaluation.

Intellectual Property and Confidentiality

Website content, machine documentation, drawings and technical materials remain subject to applicable intellectual-property rights. Confidential project materials shared by either party should be used only for evaluation and delivery of the relevant project, subject to any separate confidentiality agreement.

Policy Updates

LIANXIN may update this service policy as website features or service practices change. Existing orders remain governed by their applicable quotation, contract and agreed project documents.